On-Demand Virtual Physical Therapy
Connect with a physical therapist right from home
Aches and injuries can happen when you least expect them. With on-demand virtual physical therapy, you can connect live with a licensed Hartford HealthCare physical therapist from the comfort of home — no appointment or referral required.
During your visit, your therapist will discuss your symptoms, observe how you move and guide you through simple movement tests. You’ll receive personalized exercises to relieve pain and improve mobility, plus guidance on next steps if additional care is needed.
Virtual visits are available for anyone age 10 or older and start in MyChartPLUS.
What Virtual Physical Therapy Can Help With
You can connect with a therapist for many common aches, pains and minor injuries, including:
- Back or neck pain
- Shoulder, knee, hip or ankle pain
- Muscle strains or minor injuries
- Sports or exercise-related injuries
- Joint stiffness or mobility issues
- Pain after activity or from overuse
- New aches or discomfort that need evaluation
Start Your Virtual Physical Therapy Visit
Starting a visit is simple and takes just a few steps.
- Log in to or sign up for MyChartPLUS
- Select Virtual Physical Therapy Now
- Click Put Me in Line to join the queue
- Connect with the next available physical therapist
Virtual visits are available:
- Monday-Thursday: 8 am-7 pm
- Friday: 8 am-5 pm
Already have a Hartford HealthCare MyChartPLUS account? Log in to start your visit >>
New to MyChartPLUS or use it with another health system? Create or add a Hartford HealthCare account in just a few minutes >>
Virtual Physical Therapy FAQs
Do I need a referral for a virtual PT visit?
No referral is needed. You can connect directly with a licensed physical therapist through MyChartPLUS and start your visit right away.
Does insurance cover virtual PT visits?
Many insurance plans cover virtual physical therapy visits. Coverage can vary by plan, so we recommend checking with your insurance provider for details about your benefits.
What technology do I need?
You can join your visit using a smartphone, tablet or computer with a camera and internet connection. Visits take place securely through MyChartPLUS.
What if I need in-person care?
If your therapist believes additional evaluation or treatment would help, they will guide you on next steps, including scheduling an in-person physical therapy visit.
Who can use virtual physical therapy?
Virtual PT visits are available for anyone age 10 and older.