To the Community:
2018 was another successful year at Hartford HealthCare Rehabilitation Network as we move towards our ambitious goal of becoming #1 in the Northeast for customer experience and employee engagement by 2023. This booklet showcases the tremendous progress and growth we have made this year.
Our core values of Integrity, Caring, Excellence, and Safety are the foundation of the work we do every day to enhance the quality of the programs and services we provide across Hartford HealthCare’s continuum of care.
Hartford HealthCare Rehabilitation Network continues to grow! In September, we opened a new, state of the art, 26-bed inpatient rehabilitation unit which enables us to care for patients across the entire continuum of care. Charlotte Hungerford Hospital joined HHC and we opened or relocated 3 outpatient locations bringing the number of HHC outpatient locations to 39 across our service area.
This year, we embarked on a clinical program re-design to facilitate a single standard of rehab care across the continuum. We enhanced our ability to measure, monitor, and improve our patient reported functional outcomes through a partnership with
Intermountain HealthCare and our staff are actively engaged in utilizing our LEAN operating model to address opportunities and share best practice.
Hartford HealthCare Rehabilitation Network is committed to improving the way that care is being delivered to our customers. We will continue to focus on continuous improvement to bring the highest quality, evidenced based care and ultimately, the best value as we strive to make every moment matter for our customers.
Eric Smullen, PT
Vice President of Rehabilitation
Hartford HealthCare
Past Annual Reports
2015 Annual Report
2014 Annual Report